How do I obtain a MobileSCAN license?
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1. Enter the Citadele online bank.
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2. On the left-hand side, open Mobile Services. Bear in mind that this is only available if you are the account holder.
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3. Read the information displayed and click Activate MobileSCAN.
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4. In the mobile device for which you wish to activate MobileSCAN, open the Citadele app and click MobileSCAN.
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5. You will open a screen from which you can begin activating MobileSCAN.
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6. In the online bank, click Scan Code.
7. In the app, click Activate, and your camera will open, which you can use to scan the colourful code in the online bank.
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8. Choose a 5-figure PIN code which you will use to log onto the the online bank or app, and enter it into your mobile device.
Enter your PIN again.
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9. The screen of your device will show an activation code.
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10. Enter this code into the online bank in the MobileSCAN activation code field, and press Continue.
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11. You will receive an SMS (if you use Digipass GO3 or a code card) with a number code.
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12. Enter this code and the requested code from your code card or GO3 code in the online bank.
13. Click Complete, and MobileSCAN is activated!
If you already have a MobileSCAN licence, reactivate it in the mobile application or online banking.
MobileSCAN limits can be increased:
More about MobileSCAN
Transaction limits