Loans

How does the full/partial refund process work if I return the goods to the retailer?

If the product does not match its description, is damaged, or there is another situation for which you need to cancel the purchase and return the product, contact the retailer. The retailer will inform the bank of the full or partial refund, and the loan will be cancelled (or repaid in part) once the retailer has transferred the money to the loan repayment account. This process could take up to 14 days.

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