What can the bank ask its customers?

Banks have the right to request from their customers, and customers are obliged to provide reliable information and documents necessary for customer due diligence, including the information on beneficial owners, transactions carried out by customers, business and personal activities, financial situation, sources of monetary or other funds of customers and their beneficial owners. In some cases, Citadele may also request other additional information.

If Citadele does not receive the requested information and documents to the extent that allows conducting customer due diligence, the bank shall be obliged to terminate the business relationship with the customer and require that the customer fulfils its liabilities before term. 

! For the successful continuation of the business relationship, it is important to provide the required information and documentation in a timely manner.