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Where can I find my username for online bank?

You created your username for the Online Bank when you submitted the application called “Application to Activate the Citadele Online Bank”. You can find your online banking username in this application under “Authorisation tool type”.

If you became a Citadele client remotely, you will find your username for the Online Bank in the application called “Confirmation of Receiving Services”, which you signed in the presence of a courier. If you became a client on the app and received your card by mail, you received your username by text to the phone number you indicated.

If you cannot find the application which contains your online bank username, you will have to visit a Citadele branch and bring a form of ID (passport or ID card).

If you have access to the Citadele app, log in to it, click on the profile icon on the top right corner, under your name and surname will be your online bank username.

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Do you know your Online Banking password?

1. Yes

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What issue you have?

6. Do not receive an SMS with a code

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Do not receive an SMS with a code

If you do not receive an SMS with a code to connect to the Internet bank:

check your phone settings to see if the bank phone number (29300300) is not in the list of blocked numbers.
if you have changed your phone number (regardless of whether there is a Latvian or foreign number) and have not notified the bank, please contact us by calling to 67010000 and inform us of the new phone number.
Please try to turn on / off the flight mode on your phone, so it will reconnect to the mobile operator's network and the text message may be delivered.

If you changed your phone number and notified the bank by phone within the last 5 days, call the bank if you need a new password, because in this case it is not possible to reset it remotely.

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How can we help with mobile app?

Is this the first time you want to connect to Mobile App?

What authorization device are you using to access Mobile App?

Do you know your Online Banking username?

Where can I find my username for online bank?

Do you know your Online Banking password?

What issue you have?

Do not receive an SMS with a code

Glad we were able to help you!