Decision tree

How can we help with mobile app?

Is this the first time you want to connect to Mobile App?

What authorization device are you using to access Mobile App?

Do you know your authorization PIN for MobileSCAN (5 digits)?

To be able to use the app, please log in to the online bank and fill in a client survey

When you enter your username and password, you see the message “Need to update the questionnaire.”

You must log in to the online bank online.citadele.lv and update a client survey there so that you can continue to use the bank’s services. All clients must update the survey once a year, as stated by law. 

Are you satisfied with the answer?