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How can we help with mobile app?

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Is this the first time you want to connect to Mobile App?

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What authorization device are you using to access Mobile App?

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Do you know your authorization PIN for MobileSCAN (5 digits)?

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What issue you have?

Incorrect username and/or password

Carefully check the username you entered, check that there are no spaces before or after the username. Check the password you entered. Use the eye symbol to check that the password you entered is correct. Check that you didn’t include any hidden, invisible characters. Hidden symbols often appear if a password is copied and pasted rather than written.

Login name of the online bank you can find out in the signed application: Confirmation of receipt of services.

If the password is incorrect, use the option to change the password remotely – press Forgot password button on the first view of the Online bank and follow the instructions.
 

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