Decision tree

How can we help with mobile app?

Is this the first time you want to connect to Mobile App?

What authorization device are you using to access Mobile App?

Do you know your authorization PIN for MobileSCAN (5 digits)?

What issue you have?

Incorrect username


Carefully check the username you entered, check that there are no spaces before or after the username. 

You can find out the Login name of the Online Bank in the signed application "Confirmation of receipt of services".

Are you satisfied with the answer?

Glad we were able to help you!

Thank you for using the interactive customer support section to find the answer to your question!

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