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How can we help with operations in ATM?

1. Cash withdrawal from an ATM

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Cash withdrawal from an ATM

To withdraw cash from an ATM, enter your card into the card slot on the ATM.

Select your language

and enter the PIN code for your card.

Select one of the cash amounts

or press Other Amount to select the amount you wish to withdraw.

You can withdraw any amount from 10 EUR that divides by 10, taking into account your own cash withdrawal limits. You can view the standard cash withdrawal limits here. For information on the cash withdrawal fee, please read the Price List.
If 10 EUR notes have run out, the ATM will notify what number it must be divisible by in order for it to be able to issue the correct sum.
ATMs issue 10 EUR, 20 EUR and 50 EUR notes. However, no more than 30 banknotes at a time.

When you have selected your withdrawal sum, select whether you would like to receive a receipt confirming your transaction.

Wait a few seconds while the ATM counts your money.

Before taking your money, don’t forget to take your card. The ATM will warn you about this and display a notification on its screen.

When your money has been counted, the ATM will issue the amount you requested, displaying a notification on the screen. Don’t forget to take the cash and check whether you have been given the correct amount.

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2. Daily ATM withdrawal limit reached

Daily ATM withdrawal limit reached

It may occur that cash is withdrawn from an ATM, but you reach your daily withdrawal limit.
You can find out ATM withdrawal limits on the bank’s Price List.
If you need to increase your cash withdrawal limit, submit an application through the online bank. You can find out the commission fee for increasing your limit on the bank’s Price List.

To submit an application, visit the online bank and select Correspondence with Bank > Order to Bank.

Ensure that you fill in all the fields marked with a star.
The order text must contain:

Which limit you would like to increase: daily or monthly;
The card number for which you would like the limit increased;
For what length of time you would like to increase the cash withdrawal limit (from - until. Maximum: until the card expiry date);
Preferred limit: what amount you would like your cash withdrawal limit raised to;
The reason for needing a higher limit than the standard;
An agreement to pay the commission fee.

The bank will process your application, and if we decide not to raise your limit, the commission fee will not apply.
Please bear in mind that we will process your application on business days within bank working hours, and increasing your monthly limit may take longer. If you need a consultation, please contact the bank by calling +371 6701 0000.

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