Decision tree

To withdraw cash from an ATM, enter your card into the card slot on the ATM. 

Select your language

and enter the PIN code for your card. 

Select one of the cash amounts

or press Other Amount to select the amount you wish to withdraw.

 

 

 

You can withdraw any amount from 10 EUR that divides by 10, taking into account your own cash withdrawal limits. You can view the standard cash withdrawal limits here. For information on the cash withdrawal fee, please read the Price List.
If 10 EUR notes have run out, the ATM will notify what number it must be divisible by in order for it to be able to issue the correct sum.  
ATMs issue 10 EUR, 20 EUR and 50 EUR notes. However, no more than 30 banknotes at a time. 

When you have selected your withdrawal sum, select whether you would like to receive a receipt confirming your transaction. 

Wait a few seconds while the ATM counts your money. 

Before taking your money, don’t forget to take your card. The ATM will warn you about this and display a notification on its screen. 

When your money has been counted, the ATM will issue the amount you requested, displaying a notification on the screen. Don’t forget to take the cash and check whether you have been given the correct amount.

The ATM displays one of the following on screen, or the ATM is discovered to have a technical issue:

• the ATM screen remains black and does not react for a while;
• the ATM displays a message (see image) that it is completing a data request, and does not react for a while.

In this situation, no money has been taken from your account. You can check this by viewing your account statement in the online bank or mobile app.

Use the Citadele app, the "Branches and ATMs" section, to see the nearest ATM. The application indicates ATMs by groups - Cash in/out, as well as if it has technical limitations, then it will have a "!" sign.

If the ATM won’t return your card:

• replace your card via the online bank, and your card will automatically be blocked;
• if online banking is currently not available, first block the card in the app before replacing it in the online bank when you can. To block a card that is stuck in an ATM, go to your app under Cards, select the card and click Block Card.
• if you cannot complete the previously described actions, please contact the bank on 6701 0000 to block your card and apply for a new one.