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How can we help with operations in ATM?

1. Cash withdrawal from an ATM

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Cash withdrawal from an ATM

To withdraw cash from an ATM, enter your card into the card slot on the ATM.

Select your language

and enter the PIN code for your card.

Select one of the cash amounts

or press Other Amount to select the amount you wish to withdraw.

You can withdraw any amount from 10 EUR that divides by 10, taking into account your own cash withdrawal limits. You can view the standard cash withdrawal limits here. For information on the cash withdrawal fee, please read the Price List.
If 10 EUR notes have run out, the ATM will notify what number it must be divisible by in order for it to be able to issue the correct sum.
ATMs issue 10 EUR, 20 EUR and 50 EUR notes. However, no more than 30 banknotes at a time.

When you have selected your withdrawal sum, select whether you would like to receive a receipt confirming your transaction.

Wait a few seconds while the ATM counts your money.

Before taking your money, don’t forget to take your card. The ATM will warn you about this and display a notification on its screen.

When your money has been counted, the ATM will issue the amount you requested, displaying a notification on the screen. Don’t forget to take the cash and check whether you have been given the correct amount.

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3. Money got stuck

What to do if your money gets stuck in the ATM?

If, when withdrawing cash from an ATM, it gets stuck:
Check your account statement in the online bank or app to see whether money has/hasn’t been taken from your account;

Online bank
To check whether money has been taken from your account, go to the online bank under Accounts and Cards. Find the account linked with the card you used to withdraw cash from the ATM.
Check in two places:

Reserved amount
account statement.

Check whether the transaction sum has been withdrawn or reserved.
Mobile app
Open your app and, on the opening screen under Balance, select the card which was used at the ATM, and check whether the money has been withdrawn/reserved.

If the cash was not issued, but it has been taken from your account, submit a Claim for an Unsuccessful ATM Transaction.
To fill in an application, go to the online bank under Correspondence with Bank and select Claim for an Unsuccessful ATM Transaction.
Ensure that you fill in all the fields marked with a star.

After entering the information, sign the application and submit it. Click Next and confirm the payment with your authorisation device.
You can always check the application status under Document History.
Bear in mind that your claim will be processed within 14 days.

If you cannot do the previously described actions, please contact the bank at 6701 0000

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