Decision tree

Return to help & support
Change

How can we help with payment cards?

Change

Payment card was blocked, because you entered incorrect PIN?

Change

Did you block your payment card in Online Banking yourself / calling a bank?

Change

What kind of payment card blocking did you perform?

Change

In which channel do you want to unlock the card?

Change

How do I unblock my payment card in the app?

To unblock a payment card which has been temporarily blocked, you must go to the app under Cards, select the blocked card and click Unblock Card.

This function is not available if you are logged into the Citadele app using a code card. We invite you to unblock your card in Online banking, see instructions here.
 

Are you satisfied with the answer?

Yes No

Glad we were able to help you!

Thank you for using the interactive customer support section to find the answer to your question!

Return to help & support

Return to top

Message on the use of cookies

On our website, we use our own and third-party cookies to provide a better website and online service user experience and offer content and services which interest you, based on your habits. See more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.  

Cookie Settings

On the use of marketing cookies for our loan services

Our website uses our own and third-party cookies to offer loan services which interest you based on your habits. Find out more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.  

Cookie Settings
View full size image