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How can we help with payment cards?

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Why doesn't the amount I have spent match the number of C REWARDS points I have earned?

C  REWARDS points are earned for C card purchases, in person at a store or when paying online with your card. C REWARDS points aren't earned on purchases made in gambling locations, including online casinos, or for currency transactions (such as the purchase of virtual money, currency exchange, Quasi cash. etc.), or for online transfers.

  • With the C supreme, C prime, X supreme, X prime cards, each full 1 EUR spent on your card will earn 1 C  REWARDS point.
  • With the C smart, X smart card, each full 2 EUR spent on your card will earn 1 C REWARDS point.*
  • With the C Infinite card, each full 1 EURspent on your card will earn 2 C REWARDS points.

For example, if you make the following purchases on your C supreme card – 3.49 EUR, 17.90 EUR, 6.21 EUR, 28.34 EUR un 4.57 EUR, – then you would receive 58 C REWARDS points (points are calculated based on full euros spent on purchases, without rounding).

You will see the points in your C REWARDS account within 3 business days of the purchase being confirmed.

* From January 1, 2024, C REWARDS loyalty points for purchases with the C smart, X smart card are counted only for customers aged 7-21.

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