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How can we help you with Online Banking?

2. How do I log into the online bank?

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To find out the best authorisation method for you, please tell us how you became a Citadele customer.

2. At a branch

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What authorisation tool do you use?

2. MobileSCAN

How do I log on to the Citadele Online Bank with MobileSCAN?

When you go to the online bank, select MobileSCAN/Digipass 780.

To log on to the online bank, you must enter your username and personal code or mobile phone number into the log in field. Afterwards, press Continue, and you will be forwarded to the next log in step.

In the next step you will see a QR code, and you will receive a push notification on your phone. When you click on this notification, the Citadele app will open on your phone. Complete authorisation using Face ID, finger print or PIN code. The code underneath the QR code will be filled in automatically.

If you have trouble connecting to the Online Bank, take a look here.
If you want to reactivate MobileSCAN, see the instructions here.

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