Decision tree

If you purchase a product with a Citadele C prime card that becomes cheaper within 30 days, and the price difference is more than 20 EUR, we cover the price difference.

You must submit the following to Balcia:
- The receipt for your purchase;
- A notification, photograph, screenshot from a different retailer or online retailer showing the product price on the day of purchase;

     and/or

- A notification, photograph, screenshot from the retailer or online retailer showing the sale period (start and end dates) or price reduction date within 30 days of the day of purchase.

When an insured event has occurred, call Balcia assistance service phone: +371 6581 8365, e-mail: citadele@balcia.lv.