Decision tree

What insurance are you interested in?

Has an incident occurred?

What kind of incident has occurred?

Stolen baggage

What is covered?
Theft of baggage while in the possession of the customer.

Balcia covers
- Essential goods, toiletries, expenses relating to the purchase of climate-suitable clothing, phone charger, sports equipment rental.

Important! You must notify the police as soon as you discover your baggage has been stolen. 

You must submit the following to Balcia:
- a police report;
- receipts for your purchases replacing items within your stolen luggage. 

When an insured event has occurred, call Balcia assistance service phone: +371 6581 8365, e-mail: citadele@balcia.lv.

Are you satisfied with the answer?