Decision tree

To partially repay your loan before it is due, you need to:

• submit an electronically verified or physically signed letter;
• pay the amount detailed in the letter into your loan repayment account.

You can submit the letter:

• in person at any Citadele branch; 
• through the Citadele online bank, if you have access to this service;
• by emailing info@citadele.lv In this case, your letter will have to be signed using a secure electronic signature.

Submitting a letter through the online bank

After logging in to the online bank, go to Loans and Leasing, and under the loan you wish to repay early, select: Apply Agreement Amendments, and fill in the necessary fields.

Submitting a letter by email

To verify your letter using eParaksts:

• write your letter, including your name, surname, personal code, loan agreement number and the purpose of your letter;
• go to eparaksts.lv and upload the letter;
• sign the letter using e-Paraksts and email it to info@citadele.lv.

To verify your letter using SMART ID QES:

• write your letter, including your name, surname, personal code, loan agreement number and the purpose of your letter;
• go to https://www.dokobit.com/, register for free, and upload the letter;
• sign the letter using SMART ID QES and email it to info@citadele.lv.