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If this is the first time you try to connect to the app, your username and password are the e-mail you provided when applied for Citadeles Phone POS (case sensitive). After connecting to the app for the first time, it is possible to change the password.
If the payment terminal is activated and the default password has been changed, make sure to enter your new password.
If there is another user using this device with the same login name and password, check if that user hasn’t changed the password.
If you don't remember the app password and want to change it, please see instruction How to change the password for the app in Merchant portal.

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