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If this is the first time you try to connect to the portal, the username is your e-mail, which you provided when applied for Citadeles Phone POS. The password has been sent to the email address together with the confirmation of the Merchant registration.
If there is another user who has access to the Merchant Portal, please check that this user has not changed the password.
If you do not remember the Merchant's password and want to change it, please see instruction on How to change the password.

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