Decision tree

Return to help & support
Change

How can we help with authorization device MobilleSCAN?

Change

Do you use your Citadele accounts as an individual?

Change

What should I do if I want to activate MobileSCAN as a legal person?

To gain and activate a MobileSCAN authorisation tool as a legal person, person with power of attorney must write the application in free form, sign it with a secure electronic signature and send it to the e-mail address info@citadele.lv.

If  theres is no a secure electronic signature, then person with power of attorney must visit your nearest branch and bring your passport or ID card.

If you have already received a MobileSCAN license and wish to reinstall it to your device, see instruction here.

Are you satisfied with the answer?

Yes No

Glad we were able to help you!

Thank you for using the interactive customer support section to find the answer to your question!

Return to help & support

Return to top

Message on the use of cookies

On our website, we use our own and third-party cookies to provide a better website and online service user experience and offer content and services which interest you, based on your habits. See more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.  

Cookie Settings

On the use of marketing cookies for our loan services

Our website uses our own and third-party cookies to offer loan services which interest you based on your habits. Find out more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.  

Cookie Settings
View full size image