After you have completed the application, a bank representative will contact you if necessary. If the application is successful and no additional information is required, you will receive the following information soon:
- an e-mail about the successful completion of the application and instructions on how to proceed;
- an SMS with the login to the Online bank (if a new Online bank Agreement was drawn up).
To access detailed information about the services you applied for, please visit the My Applications section of the website. To check the status of your application and view detailed information about the services at Citadele Bank, log in using a secure electronic signature.
How to activate Online bank?
If you are a new user of Online bank and you need to activate the authorization device MobileSCAN for Online bank, go to the section of the website My applications.
1) To activate MobileSCAN, log in to the section My Applications.
2) After authorization, you will see detailed information about the company’s application, the services applied for and the activation of MobileSCAN.
3) In addition, download Citadele’s mobile app from Google play or App store to enable MobileSCAN activation.
4) Once the app is downloaded, activate MobileSCAN by following the instructions.
5) When MobileSCAN is activated, you can connect to Online bank with the login name received in the text message.