Decision tree

What payment do you need help with?

What do you want to clarify?

Apple Pay

To activate Apple Pay, open Citadele app, log in, click on the card icon at the top, select the card you want to use for contactless phone payments, and press "Add to Apple Wallet" under the card.

If you also have a watch, then at this point you must select which device you wish to activate this function for. 

This screen will not appear if: 
1) You only have a phone. 
2) You have already added this card to your phone or watch, and you are adding it to the other device.

If you chose to activate contactless payments on your phone. 

If you chose to activate contactless payments on your watch. 

 

Read the terms and conditions and select Agree

Select how you wish to confirm your choice: 
1) SMS sent to your mobile phone
2) by contacting Citadele.

Enter the code you receive by text.

If your message is sent to the same device or iPhone, rather than to a different phone, the information will be filled in automatically. 

You will receive a confirmation message that your card is ready for Apple Pay payments. 

Your card has been activated.

Are you satisfied with the answer?