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Where in the online bank can I find out the status of a payment I have made?

To check the status of your payment in the online bank, go to Document History.

When you open Document History, you will see a list of the last documents submitted to the bank, including payments. To find out your payment status, click on the relevant payment, and the payment details will open on the right-hand side. The payment details include payment status and the time it was given.

On the same page, under the list of documents, is an explanation of every payment status. To find out what to do for each payment status, click here.

If you are looking for a payment made some time ago, you are able to select the specific period when you made this payment.

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What is payment status?

3. Payment is "Declined"

What should I do if the payment status is Rejected?

To check the status of your payment in the online bank, go to Document History.

From the list of payments, choose the relevant payment. If a payment has been rejected, the payment will be marked with red "stop" symbol, which means that it has been declined.

The reason for the rejection is indicated in the payment details: Information for the client. Check the reason for rejection and complete the relevant actions to enable you to make a new payment.

The most frequent reasons for rejected payments

incorrect details
recipient account closed
annual customer questionnaire has not been updated
check messages from bank, there is a possibility we have tried to contact you
your account balance does not cover the payment amount
your account balance does not cover the payment amount (ZTI/VID injunction): a Sworn Bailiff or the State Revenue Service has set a monthly limit on your account which has been exceeded.

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What kind of activity do you want to do with standard payments?

What kind of payment is late for you?

Did you check payment status in Online Banking?

Where in the online bank can I find out the status of a payment I have made?

What is payment status?

What should I do if the payment status is Rejected?