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What payment do you need help with?

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What kind of activity do you want to do with standard payments?

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Where did you make a payment?

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Is payment amount over 10,000 EUR?

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Payment limits for the mobile app

The maximum sum that can be transferred in one go using the mobile app is 10 000 EUR. If you try and transfer more, you will see a warning that you have exceeded the limit for the app.

 

You can make payments higher than 10 000 EUR using the online bank, which can be accessed from the Citadele website.

Also, before making any payments through the online bank, ensure that your authorisation device has a high enough payment limit.

 

If you use MobileSCAN, you can also view its payment limits in the Citadele app. Instruction for Android phones here, but iOS here.
Find out how to check all your authorisation device payment limits using the online bank.

Find out, how to make a payment over 10 000 EUR in the Online banking.

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What authorization device are you using?

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What do you want to clarify?

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What type of smartphone/phone do you have?

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How do I check my MobileSCAN payment limits in the mobile app with Android phone?

Open the app and select MobileSCAN. 

Select the settings icon in the upper right corner. 

To view your MobileSCAN authorisation tool limits on this device, select the device name. 
If you wish to view MobileSCAN limits for your other devices, select View Other Devices. 

Under Payment Limits, select Log In.

Enter your 5-figure MobileSCAN PIN code or use biometrics: TouchID (fingerprint) or FaceID (facial recognition).

Under Payment Limits, you will see the single-transaction and one-day limit for your chosen MobileSCAN device. 
If you do not see this function in your app, ensure that you have updated your device software to the latest-possible version. 

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