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What payment do you need help with?

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What kind of activity do you want to do with standard payments?

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Where did you make a payment?

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Is payment amount over 10,000 EUR?

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Payment limits for the mobile app

The maximum sum that can be transferred in one go using the mobile app is 10 000 EUR. If you try and transfer more, you will see a warning that you have exceeded the limit for the app.

 

You can make payments higher than 10 000 EUR using the online bank, which can be accessed from the Citadele website.

Also, before making any payments through the online bank, ensure that your authorisation device has a high enough payment limit.

 

If you use MobileSCAN, you can also view its payment limits in the Citadele app. Instruction for Android phones here, but iOS here.
Find out how to check all your authorisation device payment limits using the online bank.

Find out, how to make a payment over 10 000 EUR in the Online banking.

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What authorization device are you using?

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What do you want to clarify?

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How can I increase my MobileSCAN limits without visiting a branch in person?

For us to consider increasing your MobileSCAN limits remotely, there are two things you must do: 

1. Submit an application. 
To do this, log in to the full version of online banking (through our website), and under Correspondence with Bank select Order to Bank.

Fill in the following sections: 

  • Topic: Increasing MobileSCAN limits
  • Account number for authorisation: select any of your accounts from the list
  • Order text: Fill in the text using this template: Please remotely increase my MobileSCAN limits, because … (describe the reason) 

Select Next and sign the order using a code from your authorisation device. 
You can check whether it has been successfully submitted to the bank in your Order History; you will see a “P” next to your order, which means that your application is being processed. 

2. Call the bank at 67010000 and inform the operator that you have submitted an application to increase your MobileSCAN limit.

Be ready to identify yourself over the phone. 

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