If, when making transfers using the online bank, you see a warning that your limit for one transaction has been exceeded, first check what payment limits your authorisation devices have.
To check the payment limits on your authorisation devices (code cards, code calculator or MobileSCAN), log in to the online bank.
After logging in, select Transaction Limits on the left hand side of the start page.
In this section, you will see all your online banking authorisation devices and their limits, both for a single payment and the total daily limit.
If you use MobileSCAN, you can also view its payment limits in the Citadele app. Instruction for Android phones here, but iOS here.
If the amount you wish to transfer is larger than the limit set for your authorisation device (code card, code calculator or MobileSCAN), there are several possible solutions:
- Each device has its own limit—you can split the payment into parts.
For example, you have to transfer 4000 EUR, and you have a code card with a 3000 EUR; limit as well as MobileSCAN with a 3000 EUR limit. Log in using your code card to transfer 2000 EUR, log off, then log in using MobileSCAN and transfer another 2000 EUR. With two payments on two devices, you will be able to transfer the necessary sum.
- Split your payment over several days.
For example, you have to transfer 4000 EUR and you only have MobileSCAN with a limit of 3000 EUR. Transfer 2000 EUR today, and the remaining 2000 EUR tomorrow.
If, however, you cannot split the payment, look into the option of remotely increasing your transfer limits for your MobileSCAN authorisation device. More about MobileSCAN activation and limit increase.
